Free until it is valuable
Sandbox is open. Billing starts when a product crosses a value trigger — then a flat monthly for that product. One company, one invoice. No seats.
How billing works
Create the company
Sign up on Accounts. Use the products in sandbox. Nothing is billed for trying.
Cross a value trigger
A custom domain, a real contact in a journey, a real message after KYC — the trigger is the intent filter. Activation proves value.
Flat access, one invoice
That product becomes a subscription item on the company. Connect is not a per-message markup. It shows spend and status.
What starts billing
Triggers latch once. Dropping back under the line does not stop billing. Stopping is an explicit cancel.
Design
A custom domain is added
Engage
A real (non-sandbox) contact enters a journey trigger
Connect
KYC is passed and a real message is sent (per channel)
Contact
100+ contacts are added
Trust
A customer is added
Accounts
Premium protection is turned on (MFA/SSO, advanced audit, recovery)
Manage, Coach and Defend
Part of the suite. Talk to us about access and packaging. We are not publishing a public rate card for them here.
Questions
Do you charge per seat?
No. The company is the billing unit. Seats tax collaboration. Value sits in shared context; cost sits in usage you already see.
Do you mark up SMS and email?
Connect is a flat monthly for access to the channel. We show spend and status. The carrier or provider relationship stays yours. The Kudosity network, if you use it, is billed as the network — not as a hidden platform tax.
What is sandbox?
Real product, non-production effect. Test keys, test ranges, simulated delivery. Useful work, not a live customer send.
What if I add another company?
Another estate is another billing account. Full price. No multi-company discount machinery.
Can I bring my own models or keys?
Yes, as an advanced option on the products that support it. It is not the default, and it is not how we hide a cheaper tier.
How do I stop a product?
Explicit cancel. Each product has its own degradation mode (read-only, paused sends, export window). Cancelling the platform is closing the company.