Any channel, any time, always listening.
There are a hundred platforms out there touting conversational commerce and automated engagement, but when have you seen it really work without insanely complex setup that has to be handled by automation experts. We make it easy.
Journeys that add value to every engagement
Every journey starts with an engagement, you pay for that engagement through hard earned trust and finely honed communication, don't waste the opportunity. Every human journey is unique and targeted, every touch point needs to be monitored and listened to. This is what Engage bu Kudosity is designed to do.
Engagement at Scale
Replies land in one inbox. An agent can draft or send under the same caps, quiet hours and consent as a person.
Handover is an event, not a second product. Knowledge collections exist to serve the agents having the conversation.
Enabling humans to communicate at scale
Agents take the front line and process the easy engagements, when people need more sensitivity and nuanced communication, the agents seamlessly transition to human operator reading intent, sentiment and context so the operator can continue a seamless conversation.
Intent Recognition
We have been working with NLP based intent recognition AI since before the invention of LLM's. We understand where and how to engage AI and when to transition to humans.
Agent Enhanced
Enabling human operators to scale their activities through intent, sentiment and context recognition and handoff.
Simulated Audiences
Message fully simulated AI audiences that behave like your target market does to see how your customer journeys work in the real world.
Knowledge and Guardrails
All agents come with the ability for you to upload pre-defined knowledge and well defined guardrails to make sure they only give the information you want them too and stay focused on the journey at hand.